CrashPlan Fails to Start on Linux Mint

I’ve just reinstalled Linux again after another Windows 8 attempt (this time 8.1) and I’m trying Linux Mint 17. One of the key apps I install is CrashPlan and when installed on the 64bit version of this OS the desktop app component fails to start.

The answer is to append an option to one of the start script lines as below. It took me a few attempts to access the support page for this, so I’m posting it here too.

Source: http://support.code42.com/CrashPlan/Latest/Troubleshooting/CrashPlan_Client_Closes_In_Some_Linux_Installations

  1. Edit the run.conf file in your CrashPlan app installation directory
    Default location: /usr/local/crashplan/bin/
  2. Navigate to the end of the GUI_JAVA_OPTS section
  3. Add this line, inside the quotes:
    -Dorg.eclipse.swt.browser.DefaultType=mozilla
    Example:
SRV_JAVA_OPTS="-Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx512m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"
GUI_JAVA_OPTS="-Dfile.encoding=UTF-8 -Dapp=CrashPlanDesktop -DappBaseName=CrashPlan -Xms20m -Xmx512m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false -Dorg.eclipse.swt.browser.DefaultType=mozilla"
  1. Save the file
    The CrashPlan app should launch properly
​​Important Note: If you uninstall and reinstall the CrashPlan app, or the app automatically upgrades to a new version, the run.conf file is overwritten, causing this issue to reoccur. Update the run.conf file as described above to correct the issue.

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